As of now, our operations are focused on serving customers within the Philippines, and we do not offer international shipping. We are constantly evaluating new opportunities to serve a wider audience and will announce any changes to our shipping policy on our website and social media channels.

Return & Refund Policy

At WISECART MERCHANTS CORP., we value your satisfaction and strive to ensure that you are happy with every purchase. This Return & Refund Policy outlines the conditions under which you may request a return, exchange, or refund.

1. Eligibility for Returns

You may request a return or exchange if:

· The item delivered is defective, damaged, or incorrect.

· The item is unused, in its original packaging, and with all tags, labels, and accessories intact.

· The return request is made within [7 / 14] calendar days from the date of receipt.

Certain products (e.g., sanitary items, perishable goods, digital products) may not be eligible for return due to health, safety, or licensing reasons. These will be clearly indicated at checkout.

2. Non-returnable items

The following items are not eligible for return or refund:

· Items marked as “final sale” or “non-returnable.”

· Used, washed, or damaged products not caused by us.

· Products without original packaging, seals, or labels.

· Gift cards, vouchers, or downloadable products.

3. Return Process

To initiate a return:

· Contact our Customer Support at contact@wisecart.ph or (032) 273-1756 within the return period.

· Provide your order number, product details, and reason for return.

· Our team will provide instructions and, if applicable, a return shipping label.

· Pack the item securely and return it to the address provided.

4. Refunds

· Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

· Approved refunds will be processed within [7-14 business days] through your original payment method.

· Shipping and handling fees are generally non-refundable, unless the return is due to our error (e.g., incorrect item)

5. Exchanges

· If you prefer an exchange, we will send a replacement item once the returned item has been received and approved.

· Exchanges are subject to product availability. If the item is out of stock, a refund or store credit will be issued instead.

6. Shipping Costs

· For returns due to our error, we will cover the returning shipping costs.

· For other returns, (e.g., change of mind, wrong size ordered) you will be responsible for return shipping fees.

7. Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please notify us within 48 hours of delivery. We may request photos or videos as supporting evidence to process your claim.

8. Contact Us

For return and refund concerns, please reach out to:

WISECART MERCHANTS CORP.

The Mactan Newtown, Mactan

Lapu-Lapu City Cebu

Delivery Estimate:
Once your payment is verified, your order is promptly dispatched. Final delivery depends on your location and is handled by our courier partners within these estimated windows:

• Luzon: 1-5 business days
• Visayas: 3-5 business days
• Mindanao: 5-7 business days

Please note: These estimated timeframes are provided by our courier partners and are based on calendar days, which include weekends and public holidays. Actual delivery may vary.